To join your session, go to the Appointments section and open your upcoming appointment. Once the session time begins, tap the Join Session button to start the call.
Yes, you can book multiple appointments as long as you have sessions remaining in your plan. Each booking deducts one session.
Missed appointments without 24-hour advance notice will be deducted from your plan. Please reschedule in advance if you cannot attend.
Refunds are processed within 5-7 business days. If you haven't received it after this period, please contact support.
We accept UPI, credit/debit cards, and net banking through our secure payment gateway.
You can purchase a new plan once your current plan expires. For adding sessions, use the Top-Up option from your home screen.
Currently, you need to cancel the existing appointment and book a new one with your preferred date and time.
No cancellation fee is charged if you cancel at least 24 hours before the session. Late cancellations will deduct a session from your plan.
Go to your Profile from the home screen, tap Edit Profile, and update your name, gender, date of birth, or profile picture.
Phone number changes require re-verification. Please contact support for assistance with changing your registered number.
To delete your account, please contact our support team at detangleindia@gmail.com. Account deletion is permanent and cannot be undone.
Ensure you have a stable internet connection and have granted camera/microphone permissions. Try restarting the app if the issue persists.
Check if your phone number is correct and you have network signal. Wait 60 seconds before requesting a new OTP. If the issue persists, try restarting your phone.
Try closing other apps running in the background, clearing the app cache from your phone settings, or reinstalling the app.